Cucamonga Valley Water District

Implementation

infraMAP® Field Crew Software Implementation

  • Enterprise SDE Integration (SQL Server)
  • Cityworks CMMS Integration
  • Dig-Smart USA Ticket Management
  • infraMAP NOW Mobile Interface

Description

Cucamonga Valley Water District is located in Riverside County, California, and has the following attributes:

  • Over 52 square miles of service area
  • Over 4 million feet of water distribution pipeline
  • Over 2.5 million feet of sewer collection pipeline
Start

CVWD chose infraMAP software to be the field crew entry point for their mapping and asset management system. By connecting directly into their Cityworks CMMS, users are able to create and display work orders and service requests directly within the infraMAP interface.

In addition to work order and service request management, CVWD is able to streamline workflow for USA locators. Using Dig-Smart in the office, incoming tickets are automatically organized and assigned to approprite field staff. infraMAP is used out in the field to display tickets and arrange them based on the most efficient route possible.

Both water and sewer crews rely on infraMAP to perform routine maintenance on all of their major assets. CSR representatives use infraMAP for call taking and customer service requests, while managers and supervisors take advantage of the easy to use reporting capabilities. GIS and IT staff also benefit from the straightforward software deployment and ease of administration.

With the successful integration of GIS, Maintenance Management, Underground Service Alerts, and the future integration of their HTE billing system and iTron fixed network, CVWD has proven to be an industry leader in utilities management.

Case studies

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